New York Regional Office

COVID-19 Safety Protocols for the AAA-ICDR^® 
New York City Regional Office & Hearing Center

The New York City Regional Office of the AAA-ICDR complies with state and local
COVID-19-related orders and guidance, and we ask that all visitors to our hearing facilities do so as well.

To Complete In Advance of Your Visit

Please complete the following Symptom Check questionnaire each day of your hearing.

Upon arrival, you will be asked to show your completed Symptom Check or the “pass” screen on the electronic version.

• AAA Visitor COVID-19 Daily Symptom Check (PDF)
• AAA Visitor COVID-19 Daily Symptom Check (Electronic Version)

Important Safety Protocols and Procedures

Prior to opening, the office was thoroughly cleaned and disinfected.

Stations throughout the hearing facility supply hand-sanitizer with at least 60% alcohol.

The AAA recommends that visitors maintain an appropriate social distance whenever feasible.

Fully vaccinated visitors are not required to wear face masks in the office, including hearing rooms, but the wearing of face masks is recommended whenever social distancing is not feasible. Visitors who are not fully vaccinated must wear a face mask at all times when in AAA’s offices unless social distancing can be maintained.

Limited number of acrylic partitions available upon request.

For additional information, please see our COVID-19 Safety Guidelines to be Followed by Visitors to the American Arbitration Association’s Offices.

Planning Your Hearing

The AAA-ICDR aims to make available as many of our valued amenities as possible given current state and local COVID-19 guidance. Please contact us to find out more about which amenities are currently available.

A Hybrid Approach to Hearings

Hearings may take a hybrid approach, where some arbitrators, parties, representatives, and others appear in person while others participate virtually. The AAA-ICDR can assist with these alternative hearing arrangements.

Video Conferencing Technology

The New York City Regional Office is outfitted with the following video conferencing technology:

• High-definition voice-tracking cameras compatible with all video-conferencing platforms
• Wireless content display
• Wireless content sharing
• Wireless Internet access
• VOIP audio conferencing room-based system/conference phone
• Room-based PC
• Wall-mounted commercial-grade monitors and projection displays
• Tabletop touchpad capable of controlling all room technology

Please see the documents below for further guidance:

Virtual Hearing Guide for Arbitrators and Parties
Virtual Hearing Guide for Arbitrators and Parties Utilizing ZOOM
Order and Procedures for a Virtual Hearing via Videoconference