This page is designed to make navigating the new AAA No-Fault platform comfortable and accessible.

Announcements

2025 ADR Center Holiday Schedule
New York No-Fault Arbitration Clause
AAA New York Insurance Case Management Center FAQ’s regarding Multi-Factor Authentication (MFA)
ADR Center August 28, 2021 Enhancement - Multiple Medical Providers
ADR Center July 24, 2021 Update - Carrier Denial/Awarded in Last 30 Days
Change in Telephone Prompts for Conciliation and Arbitration
User Community Notice - Attorney Fees in the Settlement Tool
User Community Notice - Indexing Update Regarding Medical Reports
User Community Notice - 2020 AR-1

Directories

ADR Center Team Profiles
ADR Center Management Directory

Glossaries

ADR Center Case Status Glossary

Training Videos

Click here for videos that provide an overview of the experience.

ADR Center FAQs

Applicant FAQ
Respondent FAQ

Additional Resources

ADR Center User Guide
Case Administration Service Charter
NYSI Best Practices for Parties: Preparing Document Submissions
Standards of Conduct for Parties and Representatives
Joining a Video Hearing Using Zoom
Joining a Video Hearing Using Webex
Video Hearing Recommendations for Parties Utilizing Zoom and Webex
Arbitrator Zoom Video Hearing Information
Zoom Guide for Parties
Best Practices for Uploading Documents to ADR Center

AAA Insurance Reporter

2023
Spring Edition
Winter Edition

View archived newsletters, please click here.

If you need further assistance, please contact ADR Center Customer Support at 917.438.1660 or email [email protected].


Reference Guides

Registration closes today at 5:00 PM ET

Who Should Attend: Arbitrators, advocates, academics, and anyone interested in the dynamics of arbitration.