This page is designed to make navigating the new AAA No-Fault platform comfortable and accessible.
2025 ADR Center Holiday Schedule
New York No-Fault Arbitration Clause
AAA New York Insurance Case Management Center FAQ’s regarding Multi-Factor Authentication (MFA)
ADR Center August 28, 2021 Enhancement - Multiple Medical Providers
ADR Center July 24, 2021 Update - Carrier Denial/Awarded in Last 30 Days
Change in Telephone Prompts for Conciliation and Arbitration
User Community Notice - Attorney Fees in the Settlement Tool
User Community Notice - Indexing Update Regarding Medical Reports
User Community Notice - 2020 AR-1
ADR Center Team Profiles
ADR Center Management Directory
ADR Center Case Status Glossary
Click here for videos that provide an overview of the experience.
ADR Center User Guide
Case Administration Service Charter
NYSI Best Practices for Parties: Preparing Document Submissions
Standards of Conduct for Parties and Representatives
Joining a Video Hearing Using Zoom
Joining a Video Hearing Using Webex
Video Hearing Recommendations for Parties Utilizing Zoom and Webex
Arbitrator Zoom Video Hearing Information
Zoom Guide for Parties
Best Practices for Uploading Documents to ADR Center
If you need further assistance, please contact ADR Center Customer Support at 917.438.1660 or email [email protected].
Below you will find Reference guides
that detail the various functions users
will perform in using the platform for
No-Fault claims.
Accessing a Case Record
Accessing Tasks and Actions Menu
Accessing Your Account
Add and Remove Authorized Agents
Add and Remove Authorized Users
Appoint and Remove a Law Firm
Carrier Denial Reasons
Dashboard User Guide
Filing a Technical Correction
Filter Tab
First Time Form
Login and Logout
Posting a Message
Requesting a Time Extension
Review Technical Correction
Reviewing a Message
Settlement Tool Update – Applicant
Settlement Tool Update – Respondent
Uploading and Viewing a Document
Withdrawing a Case
November 9, 2016
2:00 pm - 3:00 pm ET
General: $90
AAA Panelist: $80
James Reiman
and Stanley Sklar
This webinar will satisfy annual
Arbitrator Continuing Education (ACE)
requirements for AAA Arbitrators.
© American Arbitration Association
